Most popular questions

All of information you provide through this website, we don’t sell or distribute to third parties except that it is legally required. All user information are gathered to serve your needs and reply your request.

All personal information that are used to identify any individual such as a first and last name, home address, email address or other contact information kept in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourself. We use personal information to process and deliver your order for bill. Maybe it is used to provide a more pleasant shopping experience.

As you may know, when you browse our website, it automatically places all data file called “cookies” on your computer. The data will help to identify you if you visit multiple pages on oursite at the same session. Hence we don’t need to ask you for password on each page. Once you close the browser or logout, this cookie is no longer in effect If you want to disable cookies, these benefits will be impacted.

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

We guarantee that your personal information is protected. We store your info in a secured server. Moreover, SSL is used for checkout process to keep your billing info safe. No credit card info is saved on our system. We don’t share your personal information with any other third parties.

Please note that the privacy policy may be changed in the future. When there are any changes we will post them on this page or if the changes are important we will show you a notification. If you have any questions, please feel free to contact us

Delivery time varies based on products ordered, shipping address and the delivery option chosen. All orders will be delivered within 24 working hours after the order is placed.

Our website is extremely secure and uses the latest technology to encrypt your private information. It is the same technology used by major global companies so you can be sure that all of your personal information is safe. All payments made online are secure and powered by Stripe and PayPal.

Yes. Medixly.ca delivers to the address of your choice – just make sure you enter this in the “shipping address” field at checkout.

Shopping on Medixly is easy! Once you have found the product you want to buy, just follow the steps below:

Click on ‘Add to Cart’ to add it to your shopping cart.
Enter your shipping/billing information.
Choose your preferred payment option.
Click on ‘Place Order’ to complete your order

Once your order is placed, we will automatically confirm it by either notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact our customer service call center on647.350.3530. You can also chat with us live by clicking on the live chat icon or sending an email to support@medixly.ca a few hours after you have placed your order.

You can choose from any of these different payment methods available on Medixly.ca website and mobile app:

Cash on delivery (easy and simple at your doorstep)
Credit/Debit card (Visa or MasterCard)
Mobile Money

You can find the payment methods at the final step of the checkout process. Do not hesitate to contact our customer service for more information.